Tools, Tech, and Methods
Approach in Action
Strategy & Research
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Stakeholder interviews with HR, IT, and leadership teams
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Workflow mapping and resource access analysis
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Content inventory and audit
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Accessibility review
Design & Prototyping
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Figma (wireframes, UI components, and prototypes)
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SharePoint site customization and theming
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Accessibility guidelines (WCAG 2.1 AA)
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Mobile-first responsive design planning
Content & Platform
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SharePoint information architecture redesign
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Card-based content modules for easy updates
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Document library reorganization and tagging
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Internal CMS training for content editors
Accessible SharePoint architecture & a user-centered content strategy
What We Designed
We approached the redesign by focusing on simplicity, accessibility, and brand alignment. Through stakeholder interviews and content audits, we restructured the site into clear hubs for HR, IT, and leadership resources—making essential information easy to find. We also built a flexible system of content cards and templates so the PFS team can manage updates without technical assistance.
Key wins included:
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Simplified navigation with clear content hierarchy
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Accessible design elements meeting WCAG 2.1 AA standards
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Mobile-responsive layouts for on-the-go access
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Consistent visual system reinforcing PFS’s identity
Modernize an outdated intranet & improve internal workflows
How Might We...
Peninsula Family Service needed a SharePoint redesign to better serve its staff, volunteers, and leadership teams. The existing intranet had grown fragmented over time, making it difficult to locate resources, forms, and departmental updates. With a workforce spread across multiple programs, the organization required a centralized, user-friendly platform to streamline operations and keep everyone connected to the mission.
Additional goals included:
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Consolidate resources for easier employee access
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Improve navigation across HR, IT, and leadership hubs
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Ensure mobile-friendly, accessible design for all staff
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Reflect PFS’s mission and values in the visual identity
Peninsula Family Service
A SharePoint intranet redesign for a mission-driven nonprofit supporting equity, access, and community well-being across the Bay Area. This project modernized internal communication, streamlined resource access, and created a more inclusive digital workspace for staff and volunteers.
Nonprofits
Supporting a long-standing nonprofit with a modern, user-friendly intranet that strengthens collaboration, resource sharing, and organizational alignment across departments.
Social Services
Providing staff and volunteers with streamlined access to tools, forms, and information that enhance service delivery and community support.
Equity & Accessibility
Ensuring an inclusive design that reflects PFS’s commitment to equity—meeting accessibility standards and accommodating a diverse, multilingual workforce.
Internal Engagement
Creating a central hub that simplifies onboarding, improves communication, and keeps employees connected to the mission and each other.